Delivery Exceptions

As each bank holiday approaches, we find ourselves needing to negotiate different delivery schedules set out by suppliers, our recommendation is that your plan well ahead and ensure that Acquire is updates with the different exceptions.

There are 5 simple steps which can be followed to manage delivery exceptions.

Creating Exceptions to a Delivery Schedule

You can find more information for delivery exceptions here or view our quick steps below.

Navigate to Acquire Head Office → Admin Functions → Delivery Schedules → Exceptions

  1. Select the Supplier to add an exception | click Create Exception

  2. Enter an Exception Name

    Zonal would recommend that you include the supplier’s name and the exception day within the name

  3. Click the Green Plus (+) icon twice, two date fields will be displayed

  4. In the Top Date, enter the date that the exception should apply to (a change to the standard delivery schedule)

    This is the only information you need to fill out on this date field, do not tick the delivers box, as this is the date the supplier will not be delivering to you on (the bank holiday)

  5. On the Bottom Date field, enter the new delivery date that has been allocated for this time period | tick the Delivers check box, this will allow the addition of a day outside of the normal schedule

  6. Enter how many Days in advance this order needs to be placed by to ensure delivery on this exception date

  7. Enter the Cut Off time, if the supplier will only allow 1 order to be placed per site prior to cut off time you will also need to select Limit Ordering

    If the supplier allows multiple orders prior to cut off time limit ordering is not required

  8. Select the Assign Schedules, this will open your Assign Delivery Schedules to an Exception page

  9. Select the delivery schedule that this exception should be applied to, apply to by selecting the check box on the right-hand side | click OK

The exception has now been added and applied to the selected supplier schedule, the changes to the schedule can be previewed by selecting Preview Schedules, this will then display the delivery schedule calendar indicating the actual delivery date for the exception.